Refund and Returns Policy

You are correct. Based on the current products and content visible on BlueChirper.com, there is no indication that you sell CDs, DVDs, VHS tapes, vinyl records, or similar media products. (Blue Chirper)

The site appears focused on:

  • Physical Blue Chirper security devices

  • Installation-related services

  • Possible downloadable setup/support materials

  • E-commerce orders for the device itself

So that section should be removed and replaced with wording that actually matches the business.

Here is the corrected replacement section:

Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Downloadable software or digital products

  • Custom-built or modified products

  • Installed or used devices

  • Products damaged through misuse, improper installation, or unauthorized modification

  • Sale or clearance items

  • Certain health and personal care items

  • Hazardous materials, flammable liquids, or gases

You should also consider adding this because the product is an electronic deterrent/security device:

Device Usage Disclaimer

Blue Chirper products are designed as non-aggressive diversion and deterrent devices. Results may vary depending on environment, placement, surrounding activity, and installation quality.

Customers are responsible for ensuring compliance with local laws, ordinances, HOA rules, noise regulations, and property requirements before installation or use.

BlueChirper.com and Bluebrad Services are not responsible for misuse, improper installation, unauthorized modifications, or violations of local regulations.

And this section would legally help your position:

Return Condition Requirements

Returned devices must:

  • Be returned in original condition

  • Include all included accessories and packaging

  • Show no signs of water damage, tampering, modification, or abuse

  • Not be permanently mounted, drilled into, painted, or altered

Returns that fail inspection may be denied or subject to partial refunds only.

The 82% maximum refund wording is unusual, so I would strongly recommend clarifying why to reduce disputes and chargebacks. Example:

Approved refunds are limited to a maximum of 82% of the original purchase price due to payment processing fees, handling costs, inspection time, packaging, and restocking expenses.

California Tax Exempt / Resale Certificate

Customers who qualify for California sales tax exemption or resale status may submit a valid California Resale Certificate prior to purchase processing.

Download the California Resale Certificate form here:

California Tax Exempt Form (CDTFA-230 Resale Certificate)

Important Information

  • A completed and signed resale certificate must be submitted before an order can be processed as tax exempt.
  • Submission of the form does not guarantee tax-exempt approval.
  • BlueChirper.com and Bluebrad Services reserve the right to request additional documentation or deny tax-exempt status if documentation is incomplete or invalid.
  • Customers are responsible for ensuring compliance with California tax laws and regulations.
  • Fraudulent or improper use of resale certificates may be reported to the appropriate tax authorities.