Effective Date: [Insert Date, e.g., July 1, 2025]
Welcome to Blue Chirper (https://bluechirper.com). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before completing a purchase.
1. Returns and Defect Policy
We take great pride in the quality of our products. However, if your item arrives damaged or defective, we are happy to help resolve the issue.
- Eligibility: Returns and replacements are only accepted for items that suffer from manufacturing defects or damage sustained during shipping.
- Proof Required: To initiate a return or claim, you must provide clear proof of the manufacturing defect or shipping damage (such as photographs or videos) to our customer service team.
- Exclusions: This policy strictly does not cover damages caused by improper installation, misuse, accidental damage caused by the client, or acts of vandalism.
2. Order Cancellations & Refunds
If you wish to cancel an order or request a refund for an eligible product, the following financial terms apply:
- Standard Credit Card Refunds: All refunds processed back to the original payment method (the card used to make the order) will incur a 12% transaction fee to cover processing costs.
- Alternative Refund Option (Reduced Fee): If you wish to minimize transaction fees, you may request your refund in the form of a physical Refund Check. If you choose this option, the transaction fee will be reduced to 4% of the total transaction amount.
3. Contact Information
For all questions, support, or to initiate a refund or cancellation request, please contact us directly at:
- Email: bluechirper@gmail.com